Chai Coffee is dedicated to providing a high quality product and your experience is important to us. If you feel the quality of our products is less than expected, please contact our customer service within 30 days of your order date. We do not honor returns or refunds is the issue is a matter of personal taste but do honor replacements for quality issues.
Please note, our chai uses agricultural products, and there are seasonal variances in the flavor profiles of some of our ingredients.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email] . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.